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So you’ve finally bought your own concrete pump. Or, you’ve recently upgraded to a brand new pump. Or, maybe you’re happy with the pump you currently have. Either way, domestic customers are calling you to book your pump for their job.

As we all know, new customers are not always knowledgeable about what happens next. So, you may need to help them a bit. We have developed this seven point list of important questions to consider and ask your new customer about. These questions will help you understand your customer’s job site, and help them understand more about what’s involved when booking a concrete pump.

These seven tips let you know what to inform your new customer of prior to commencing the job, to ensure a safe and efficient pour for all concerned.

Informing your first time customers of these simple rules will ensure things go more smoothly. By following these few steps, it should put both you and your customer at ease. After all, you want them to recommend you to others for future pours!


  1. Check for gradient
    Make sure your customer has a level area of hard standing with no overhead obstructions where you can set up your pump.
  2. Check for obstructions
    Advise your customer that there needs to be clear access to your pump so that the concrete mixers can back up to your pump with enough room to work.
  3. Order concrete
    If you order your own concrete, make sure you order an extra 0.2–0.6 cubic metres on average depending on the size and type of your pump. If your customer is ordering their own concrete, inform them that they will need to order the extra cubic metres.
  4. Excess concrete disposal
    Make sure there is somewhere to deposit the excess concrete. You can’t leave a pile of excess on the job site!
  5. Inform concrete suppliers
    Inform your customer that they order concrete they must specify to the concrete supplier that they are using a concrete pump. Otherwise, if you are ordering yourself, this needs to be made clear to the concrete supplier.
  6. Find a concreter
    Your customer should have a competent concrete gang to lay the concrete. If they don’t, perhaps you could recommend someone for them.
  7. Clean up
    Your customer will also need a suitable place for you to wash out your pump with access to a good supply of water if needed.